Privacy Policy

1. Introduction

This privacy policy governs your use of the software application Just A Moment ("Application") that was created by ASKAI Technologies Private Limited.

Just A Moment ("Company," "we," "our," or "us") provides an AI-based calling solution ("Service") that enables businesses to engage with their customers through automated voice interactions. We are committed to safeguarding the privacy and security of the personal data we process on behalf of our clients.

This Privacy Policy outlines how we collect, use, store, and protect personal data when providing our services.

2. Scope

• Clients who use our AI-based calling services.
• End customers whose information is processed through our platform.
• Visitors to our website and other digital properties.

3. Data We Collect

We collect only the necessary customer data required to deliver our services. This includes (but not limited to):

Customer Information (provided by our clients):

• Full Name
• Phone Number

Call Interaction Data:

• Call Time and Duration
• Call Outcome (e.g., answered, missed, busy)
• Call Transcript (if applicable)
• Call Recordings (if applicable)

We do not collect sensitive personal data such as biometric information, government IDs, financial details, or location tracking data.

4. Purpose of Data Processing

We process customer data solely for the following purposes:

• To initiate and manage AI-driven customer calls.
• To report call results back to our clients.
• To improve the accuracy and effectiveness of our AI voice interactions (with anonymized data).
• To comply with legal and regulatory requirements.

5. Data Storage and Security

We implement industry-standard security measures to protect customer data, including:

• Data Encryption & Key Management: All data is encrypted in transit and at rest. We implement industry-standard encryption techniques to protect personal data during transmission and storage. This includes end-to-end encryption for sensitive data and secure key management practices to prevent unauthorized access.
• Access Controls: Only authorized personnel have access to customer data.
• Segregated Databases: Client's data is stored in a separate databases upon request and as part of contract.
• Logging and Monitoring: We log all access and activity to detect unauthorized access.
• Hosting Environment: Data is stored within Cloud (Microsoft Azure India-based data centers).

6. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Call interaction logs are retained for 90 days.
• Personally identifiable information is deleted after 90 days unless required for legal compliance.
• Clients may request deletion of their customer data at any time via an authenticated API request or as part of contract where data is deleted within the agreed time frame.

7. Third-Party Data Sharing

We may engage third-party service providers to support our operations, such as telephony services (e.g. Plivo) and cloud providers (e.g. Microsoft Azure). All third parties undergo rigorous security assessments to ensure compliance with data protection regulations before accessing any customer information.

We do not sell, rent, or share personal data with third parties for marketing or advertising purposes. However, we may share data for legal compliance if required by law, regulation, or legal process.

8. Data Subject Rights

Clients have the following rights under applicable data protection laws:

• Right to Access: Request a copy of personal data processed.
• Right to Correction: Update inaccurate or incomplete data.
• Right to Deletion: Request deletion of data where applicable.
• Right to Restrict Processing: Limit how data is processed under certain conditions.
• Right to Object: Opt out of processing in specific cases.

How to Exercise These Rights:

Clients must submit requests via an authenticated API or as part of contract, and we will process them within 30 days, subject to legal and contractual obligations.

9. Cross-Border Data Transfers

All personal data is stored and processed within India. We do not transfer customer data outside Indian jurisdiction unless required by the client and compliant with applicable laws.

10. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

11. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

For privacy-related inquiries, concerns, or requests, please contact us at:

Email: legal@justamoment.ai