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LEGAL

Terms of Service

Effective Date: February 20, 2025

1. Introduction

Terms of Service governs your use of the software application Just A Moment ("Application") that was created by ASKAI Technologies Private Limited.

Welcome to Just A Moment ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern the use of our AI-based voice calling service ("Service") provided to businesses ("Client," "you," or "your"). By using our Service, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our Service.

2. Scope of Service

Our AI-based calling solution enables businesses to engage with their customers through automated AI-driven calls. The Service includes:

  • Accepting customer data via an API endpoint shared with the Client.
  • Initiating and handling AI-based customer calls.
  • Reporting call results back to the Client via their API.

We provide infrastructure, AI technology, and telephony integration to facilitate these interactions.

3. Client Responsibilities

By using our Service, you agree to:

  • Provide Accurate Data: Ensure all customer data shared with us is accurate, up-to-date, and lawfully obtained.
  • Obtain Customer Consent: Ensure that all customers receiving calls have explicitly consented to being contacted.
  • Comply with Laws: Adhere to all applicable laws, including but not limited to:
    • Indian Information Technology Act, 2000
    • Personal Data Protection Bill (when applicable)
    • Telemarketing & DNC (Do Not Call) regulations
  • Maintain API Security: Keep API credentials secure and report any suspected unauthorized access immediately.
  • Use Service Ethically: Not use the Service for spam, fraud, harassment, illegal activities, or deceptive practices.

4. User Responsibilities and Obligations

Users must maintain the confidentiality of their account credentials. Any unauthorized access or suspected security incident must be reported to us immediately to ensure timely remediation.

5. Data Handling & Privacy

  • Data Classification: We classify user data based on sensitivity and purpose. Personally Identifiable Information (PII) such as name and phone number is securely stored and processed only for the purpose agreed upon with our clients. Data retention and deletion policies are strictly enforced to minimize data exposure.
  • Data Collection & Processing: We process only necessary customer data strictly for the agreed purpose.
  • Data Retention: We retain data for 30 days before secure deletion. Clients may request early deletion via API or as part of the contract.
  • Security Measures: We implement encryption, access control, and monitoring to protect stored data.
  • Third-Party Sharing: We do not sell data but may share limited data with the telephony provider for call execution.

For more details, please refer to our Privacy Policy.

6. Service Availability & Downtime

  • We strive for 99.9% uptime but do not guarantee uninterrupted Service.
  • Scheduled maintenance and unforeseen technical issues may cause temporary downtime.
  • Clients will be notified of planned maintenance at least 24 hours in advance.
  • We are not liable for disruptions caused by third-party providers (e.g., Telephony Providers, Cloud Providers).

7. Fees & Payment

  • Service fees are based on the agreed pricing model (e.g., per-call, subscription, usage-based).
  • Payments must be made within 7 days of invoice issuance.
  • Late payments may result in service suspension until dues are cleared.

8. Restrictions on Use

Clients are strictly prohibited from using our Service to:

  • Contact customers without prior consent.
  • Engage in spam, fraudulent activities, or misleading calls.
  • Collect or process sensitive personal data (e.g., biometrics, financial credentials).
  • Violate any telecommunications, privacy, or consumer protection laws.

9. Liability & Indemnification

We provide our Service "as is" and do not guarantee specific results from AI-driven interactions.

We are not liable for indirect, incidental, or consequential damages arising from Service use.

The Client agrees to indemnify, defend, and hold harmless Just A Moment, its affiliates, officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, or penalties (including reasonable attorney's fees) arising from the Client's misuse of the Service or violation of any applicable laws.

10. Termination & Suspension

We reserve the right to suspend or terminate Service if:

  • The Client violates these Terms or engages in unethical/unlawful activities.
  • The Client fails to make timely payments.
  • There is a security or compliance risk detected in the Client's usage.

Clients may terminate their subscription with 30 days written notice.

11. Amendments & Updates

We may update these Terms periodically. Clients will be notified of major changes via email. Continued use of the Service after updates constitutes acceptance of the revised Terms.

12. Contact Information

For inquiries or support, contact us at:

Email: legal@justamoment.ai